CONTRACT TERMS came into force and effect on 5 February 2016

We believe that our toys must meet and exceed your highest expectations and our services must match the quality of our toys. If for some reason you wish to return purchased goods, it's easy!

Right to withdraw from the Purchase Contract

You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period expires after 14 days from the day when you or by you nominated third party (other than the carrier company) accepts the goods in person.
If the Purchase Contract relates to goods listed in one order and is delivered separately, the period for withdrawal from the Purchase Contract expires after 14 days from the date on which you or by you nominated third party (other than the carrier) accepts all the goods in person.

Should you wish to exercise the right to withdraw from the Purchase Contract, you must notify us of your decision by unambiguous notice (by a letter or e-mail) or by completing and sending out the Withdrawal Form, which may be found on our Website.

In order to meet the terms of the withdrawal period, send the notice concerning the exercise of your right of withdrawal from the Purchase Contract before the withdrawal period expiry deadline.

Consequences of withdrawal from the Purchase Contract

If you withdraw from this Purchase Contract, we will reimburse all payments received, including the delivery costs (excluding additional costs incurred as a result of choosing the cheapest delivery option other than the one we offer) as soon as possible, however in any event no later than 14 days from the day we received your notice to withdraw from this Purchase Contract. This refund will be paid by using the same payment format that was used in the original transaction, unless you explicitly selected another payment format. You will not incur any fees as a result of this refund. We may delay the refund payment until we receive the goods back or until you provide proof of sending the goods back, whichever comes first.

Send the goods as soon as possible, but in any event no later than 14 days from the date we received your notice to withdraw from this contract to meet the 14 day expiry deadline.

Exceptions to the right to withdraw from the Purchase Contract

Customised Items: The right to withdraw from the Purchase Contract does not apply to products that have been made to the customer specifications or are distinctly customised.

Gift vouchers may not be exchanged for cash.

Please contact us if you wish to return the purchased products.

If for any reason you are not fully satisfied with the Purchase Contract, please contact our customer support team.

These Contract Terms came into force and effect on 5 February 2016. KITstore s. r. o. reserves the right to change these Contract Terms.

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